Privacy Policy
Effective date: 02-04-2026
Website: My Home Quest
Website URL: https://myhomequest.co.uk/
Contact email: Myhomequest@hotmail.com
Contact phone: 07366932770 / 02083521293
Address: 2ND Floor College House, Ruislip, London
1. Introduction
My Home Quest (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, list a property, browse listings, contact us, purchase services, or otherwise interact with our platform. The site includes user registration for different account types, listing submissions, contact forms, blog content, and checkout/cart functionality.
2. Who We Are
My Home Quest operates an online real estate platform that allows users to browse and submit property listings and also connects users with estate agents, property owners, interior designers, architects, and surveyors. The website also includes blog content and enquiry forms.
For the purposes of data protection law, My Home Quest is the data controller of your personal data unless stated otherwise.
3. The Information We Collect
We may collect and process the following categories of personal data:
a. Identity and account information
- Full name
- Username
- Password
- User type or profile category, such as agent, property owner, estate agent, interior designer, architect, or surveyor
- b. Contact information
- Email address
- Phone number
- Address
- City
- Any other contact information you choose to provide through forms or account registration
- c. Property listing and professional profile information
- Property details you submit
- Listing photos, descriptions, prices, measurements, and location
- Professional/business profile details if you register as an agent, architect, surveyor, or interior designer
- Public profile information associated with listings or service pages
- d. Communication data
- Messages sent through contact forms
- Customer support enquiries
- Appointment or meeting requests
- Email correspondence with us
- e. Transaction and payment-related information
- Information related to orders, cart activity, and checkout
- Billing-related details necessary to process purchases
- Payment status and transaction references
- Note: We do not store full card details ourselves unless expressly stated. Payments should be processed by secure third-party payment providers where applicable. The site currently displays cart and checkout functionality for paid listing services.
f. Technical and usage data
- IP address
- Browser type and version
- Device type
- Operating system
- Pages viewed
- Time spent on pages
- Referring URLs
- Cookies and similar technologies
4. How We Collect Your Data
We collect personal data when you:
- visit and browse our website;
- register for an account;
- submit or manage a property listing;
- contact us through forms, email, or phone;
- request a meeting or send an enquiry;
- make a purchase through the cart or checkout process;
- subscribe to updates or marketing, where offered;
- interact with cookies, analytics, or embedded content.
5. How We Use Your Personal Data
We use your personal data for the following purposes:
- to create and manage your account;
- to publish and manage property listings and professional profiles;
- to process purchases and provide paid services;
- to respond to enquiries and provide support;
- to arrange appointments or meetings;
- to improve website functionality, performance, and user experience;
- to send service-related communications;
- to detect fraud, misuse, or unauthorised activity;
- to comply with legal and regulatory obligations;
- to send marketing communications where permitted by law or where you have consented.
- 6. Legal Bases for Processing
Where UK GDPR or EU GDPR applies, we rely on one or more of the following lawful bases:
- Contract: where processing is necessary to provide our services or fulfil a purchase.
- Legitimate interests: to operate, improve, secure, and market our services, provided your rights do not override those interests.
- Consent: where required, such as for certain cookies or marketing communications.
- Legal obligation: where we must comply with law, regulation, or lawful requests.
7. Sharing Your Data
We may share your data with:
- service providers who help us host, manage, maintain, and support the website;
- payment processors and e-commerce providers;
- analytics and website performance providers;
- email and communications providers;
- professional advisers, insurers, auditors, or legal representatives;
- law enforcement, regulators, courts, or government authorities where required.
- Where listing or profile information is intended for public display, the information you submit may be visible to website visitors.
We do not sell your personal data.
8. Public Listings and User Content
If you create a property listing, agent profile, or professional service profile, information you choose to publish may be visible to other users and the public. Please only submit information you are comfortable making public.
This may include:
- your name or business name;
- profile details;
- property descriptions;
- listing images;
- location information;
- contact details, if you choose to display them publicly
9. Cookies and Similar Technologies
We may use cookies and similar technologies to:
- keep you logged in;
- remember preferences;
- analyse site traffic and usage;
- improve site performance;
- support security;
- measure marketing effectiveness.
- You can control cookies through your browser settings. Where required by law, we will request your consent before placing non-essential cookies.
You should also add a separate Cookie Policy or cookie banner if non-essential analytics, advertising, or tracking cookies are used.
10. Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, including:
- maintaining user accounts;
- providing services;
- complying with tax, accounting, and legal obligations;
- resolving disputes;
- enforcing agreements.
- When data is no longer required, we will securely delete or anonymise it where feasible.
11. Data Security
We take reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. International Transfers
Your personal data may be processed outside the UK or EEA where our service providers operate internationally. Where this happens, we will take appropriate steps to ensure your data receives an adequate level of protection, such as approved contractual safeguards.
13. Your Data Protection Rights
Depending on your location and applicable law, you may have the right to:
- access your personal data;
- correct inaccurate or incomplete data;
- request deletion of your data;
- restrict processing;
- object to processing;
- request data portability;
- withdraw consent where processing is based on consent;
- lodge a complaint with a data protection authority.
- To exercise your rights, contact us using the details below.
14. Third-Party Links and Services
Our website may contain links to third-party websites, services, or embedded tools. We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.
15. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us so we can remove it.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this page periodically.
17. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
My Home Quest
2ND Floor College House, Ruislip, London
Email: Myhomequest@hotmail.com
Phone: 07366932770 / 02083521293
